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Certification Exam Updates FAQs

See below for a list of frequently asked questions about what to expect when updates are made to an NHA certification exam.

Who would benefit from Certification?

Why do NHA’s exams change?

How much do NHA’s exams change?

What is pilot scoring and when does it apply?

When will new prep materials & new exams launch?

What types of resources are included in the Facilitator Toolkit (when applicable)?

What will happen to existing inventory?

I used a discount code and/or pre-paid for my exam inventory. How will that transition happen when the new exam is launched?

What will happen to current courses once a new NHA exam/exam prep has launched? (Course created prior to exam launch day with at least one candidate approved on roster)

What will happen to the new courses once a new NHA exam/exam prep has launched? (Courses setup on exam launch date or after)

Can the new exam prep and old exam prep be under the same course? How does that impact reporting?

Which prep will be available for new courses? (Course created after prep launch day or course created prior to exam launch day without approved candidates on roster)

From prep launch day to exam launch day: An instructor invites a candidate to the old prep (diminished their inventory). The candidate has not accepted that invitation, and needs the new prep. How would this be managed?

On exam launch day: An instructor invites a candidate to the old prep (diminishes their inventory). The candidate has not accepted the invitation. How will this be managed?

What happens to active NHA products in learner accounts and courses already in use on exam launch day?

When would the updated product not be provided on or after exam launch day?

What exam will be available on exam launch day or after?

What happens for those candidates who may test right before the new prep launches and do not pass, so they have to wait 30 days before they can re-test and that pushes them past the exam launch date? Is there a grace period for retakes after the rollout? Or does everyone who tests after the exam launch date have to test with the new exam?