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Educator & Employer Resources

Educator & Employer Resources

Discover steps and checklists to help prepare your learners, exam-day troubleshooting, product implementation details and post-certification guidance.

Bulk Certification Verification

General Resources

How to Update Your Administrative Profile

Alignment Guide Instructions

Who would benefit from Certification?

What types of resources are included in the Facilitator Toolkit (when applicable)?

How to Create a Course

How to Invite Candidates to a Course

Inviting a Candidate to Create an Account

How to Add an Administrative User to your Account

How to Manage a Course

What is the process for offering NHA certification exams to our students or employees?

Can our school administer NHA certification exams to our students at our location?

Will our school ever be asked to host exam participants from other institutions?

Who covers the cost of the exams?

How to Access NHA Materials from a Learning Management System (LMS) - Administrators

How to Remove Users From Your Account

NHA Learning Tool Interoperability (LTI) Frequently Asked Questions

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Proctoring Resources

How to Become a Proctor

How to Renew Proctor Status

Proctoring Online Exam Manual

Proctor Handbook

How to Proctor an NHA Exam

How to Reset a Password During an On-Site Exam

Proctor Monitoring Experience Updates Coming March 13

Proctor Readiness Checklist for Onsite Exams

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Exam and Prep Material Resources

Steps to Certification as an Instructor/Administrator

How to Schedule an Onsite Exam

How to Approve a Course Roster

Exam Ready Checklist

Why do NHA’s exams change?

How much do NHA’s exams change?

What is pilot scoring and when does it apply?

When will new NHA prep materials & new exams launch?

What will happen to existing inventory when a new NHA certification exam and study materials are released?

I used a discount code and/or pre-paid for my exam inventory. How will that transition happen when a new exam is launched?

What will happen to current courses when a new NHA exam and study materials are launched?

What will happen to the new courses once a new NHA exam/exam prep has launched?

Can the new exam prep and old exam prep be under the same course? How does that impact reporting?

Which NHA exam prep materials will be available for new courses when a new exam has launched?

Prior to exam launch: An instructor invites a candidate to the old prep (diminished their inventory). The candidate has not accepted that invitation, and needs the new prep. How would this be managed?

On exam launch day: An instructor invites a candidate to the old prep (diminishes their inventory). The candidate has not accepted the invitation. How will this be managed?

What happens to active NHA products in learner accounts and courses already in use on exam launch day?

When would the updated product not be provided on or after exam launch day?

What exam will be available on exam launch day or after?

Certification Exam Updates FAQs

How to Monitor and View Your Candidate Exam Applications

How to View Study Material Reporting

What happens for those candidates who may test right before the new prep launches and do not pass, so they have to wait 30 days before they can re-test and that pushes them past the exam launch date?

How to View Certification Exam Results

Managing the Externship Certification Queue

How to Verify Multiple Certifications

How to apply for an exam through your institution

Approving a Roster for an NHA Exam

How to View/Edit A Scheduled Onsite Exam

NHA Testing Best Practices

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Test Plans

NHA Exam Test Plans