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Help Center
Educator & Employer Resources
Educator & Employer Resources
General Resources
Proctoring Resources
Exam and Prep Material Resources
Test Plans
Learner & Professional Resources
General Resources
Exam Application Resources
Exam Prep Resources
Post Certification & Renewal Resources
Quick Links
Educator & Employer Resources
Discover steps and checklists to help prepare your learners, exam-day troubleshooting, product implementation details and post-certification guidance.
Bulk Certification Verification
General Resources
How to Update Your Administrative Profile
Alignment Guide Instructions
Who would benefit from Certification?
What types of resources are included in the Facilitator Toolkit (when applicable)?
How to Create a Course
How to Invite Candidates to a Course
Inviting a Candidate to Create an Account
How to Add an Administrative User to your Account
How to Manage a Course
What is the process for offering NHA certification exams to our students or employees?
Can our school administer NHA certification exams to our students at our location?
Will our school ever be asked to host exam participants from other institutions?
Who covers the cost of the exams?
How to Access NHA Materials from a Learning Management System (LMS) - Administrators
How to Remove Users From Your Account
NHA Learning Tool Interoperability (LTI) Frequently Asked Questions
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Proctoring Resources
How to Become a Proctor
How to Renew Proctor Status
Proctoring Online Exam Manual
Proctor Handbook
How to Proctor an NHA Exam
How to Reset a Password During an On-Site Exam
Proctor Monitoring Experience Updates Coming March 13
Proctor Readiness Checklist for Onsite Exams
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Exam and Prep Material Resources
Steps to Certification as an Instructor/Administrator
How to Schedule an Onsite Exam
How to Approve a Course Roster
Exam Ready Checklist
Why do NHA’s exams change?
How much do NHA’s exams change?
What is pilot scoring and when does it apply?
When will new NHA prep materials & new exams launch?
What will happen to existing inventory when a new NHA certification exam and study materials are released?
I used a discount code and/or pre-paid for my exam inventory. How will that transition happen when a new exam is launched?
What will happen to current courses when a new NHA exam and study materials are launched?
What will happen to the new courses once a new NHA exam/exam prep has launched?
Can the new exam prep and old exam prep be under the same course? How does that impact reporting?
Which NHA exam prep materials will be available for new courses when a new exam has launched?
Prior to exam launch: An instructor invites a candidate to the old prep (diminished their inventory). The candidate has not accepted that invitation, and needs the new prep. How would this be managed?
On exam launch day: An instructor invites a candidate to the old prep (diminishes their inventory). The candidate has not accepted the invitation. How will this be managed?
What happens to active NHA products in learner accounts and courses already in use on exam launch day?
When would the updated product not be provided on or after exam launch day?
What exam will be available on exam launch day or after?
Certification Exam Updates FAQs
How to Monitor and View Your Candidate Exam Applications
How to View Study Material Reporting
What happens for those candidates who may test right before the new prep launches and do not pass, so they have to wait 30 days before they can re-test and that pushes them past the exam launch date?
How to View Certification Exam Results
Managing the Externship Certification Queue
How to Verify Multiple Certifications
Approving a Roster for an NHA Exam
How to View/Edit A Scheduled Onsite Exam
NHA Testing Best Practices
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Test Plans
NHA Exam Test Plans