How to Remove Users From Your Account

Learn how to remove administrators (Proctors, Instructors, and Directors) from your NHA account in this step by step guide.

Step 1

Log into your Administrative account at

How to Approve an NHA Exam Roster-3

Step 2

If you have permission through your NHA account to add a user, select the Manage Users link under Staff on the left-hand side 


Step 3

Locate the user you want to remove and select the wrench icon to the right of their name

Screenshot 2024-02-16 at 2.06.06 PM

*Note: You will only see those who have Instructor-level or lower access on this list.  Anyone with Director-status can add/remove users and they will not be visible to you here.

Step 4

Select the Institutions tab at the top of the screen

Screenshot 2024-02-16 at 2.07.28 PM

Step 5

You should see a wrench next to the certifications visible to this user. Select this icon

Screenshot 2024-02-16 at 2.08.36 PM

Step 6

Deselect all certifications from this user and press save

Screenshot 2024-02-16 at 2.09.34 PM

Step 7

Press the Red X next to the wrench

Screenshot 2024-02-16 at 2.10.14 PM

Step 8

Confirm your intention to remove the user from access to your administrative account by pressing Yes. This will remove the user from access to your account. 

Screenshot 2024-02-16 at 2.11.13 PM

For more information on how to add a user from your account, read this article