This policy is applicable to all Products and Services, including continuing education, purchased directly from NHA, excluding Subscriptions, as described in Section 4 above (“Eligible Sales”). Please note that any previously published policies concerning returns, refunds or cancellation have been replaced by the policies stated herein and all such earlier policies are no longer applicable.
All sales are final twenty-eight (28) days after the date of purchase (the “Return Period”) and only Eligible Sales may be returned for a refund during the Return Period. In other words, as of the 29th day following the date of purchase, NHA will not provide refunds or accept returns.
- You must contact the Customer Services department within the Return Period to request a refund.
- Only unused Products can be returned. In other words, if you have accessed any online content the Product is deemed Used. If you received printed materials and those materials have been used, and thus not resalable, the printed material will be deemed Used.
- If you have attempted the final test or exam of any Credential Program, you will not be entitled to a refund.
- Refunds are available only for the Product returns at the price paid for that Product.
- Sometimes Products are sold as packages (e.g., hardcopy book, online program, and final exam). Refunds are not available for individual items within a Product Package. If an item within a Product Package is defective, you can request an exchange of that item by contacting the Customer Services department within the Return Period.
- All refunds are issued in the same form as the original payment. For example, if a credit card was used for the original full-payment purchase, the refund will be made back to that credit card. Please note, however, that if the rules of the credit card company do not permit a refund be issued to the card (typically because the date of the original transaction is outside the credit card company’s permitted refund period), NHA instead will issue a check.