---
title: Managing the Externship Certification Queue
description: Is your program using NHA's eligibility pathway to test before their clinicals or externship? Learn more about the queue, and how to operate it, here.
---

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# Managing the Externship Certification Queue

## Is your program using NHA's eligibility pathway to test before their clinicals or externship? Learn more about the queue, and how to operate it, here.

*Please note your maximum timeline for your candidates. A certification will only stay in the queue for a limited time. You will be notified of expiring certifications, please take action when you receive those notifications, otherwise the certifications will expire and not be granted to your candidates.*

### Step 1

Log into your administrative account at [NHANOW.com](https://www.nhanow.com) 

![How to Approve an NHA Exam Roster-3](https://knowledge.nhanow.com/hs-fs/hubfs/How%20to%20Approve%20an%20NHA%20Exam%20Roster-3.png?width=234&height=56&name=How%20to%20Approve%20an%20NHA%20Exam%20Roster-3.png)

### Step 2

Locate the **Candidates** section in your left-hand navigation and select the **Certification Queue**

- Total certifications “Queued” for Institution Release should be visible

![Managing the Externship Certification Queue-2-7](https://knowledge.nhanow.com/hs-fs/hubfs/Managing%20the%20Externship%20Certification%20Queue-2-7.png?width=244&height=150&name=Managing%20the%20Externship%20Certification%20Queue-2-7.png)

### Step 3

Candidate names, certification types, exam dates, and queue expiration dates are visible from this page 

- Select Approve or Reject under the Actions column to release the certification

![Managing the Externship Certification Queue-2-9](https://knowledge.nhanow.com/hs-fs/hubfs/Managing%20the%20Externship%20Certification%20Queue-2-9.png?width=668&height=199&name=Managing%20the%20Externship%20Certification%20Queue-2-9.png)

### Step 4 (optional)

Rejection notes may be added through a pop up after the Reject option is selected 

![Managing the Externship Certification Queue-2-10](https://knowledge.nhanow.com/hs-fs/hubfs/Managing%20the%20Externship%20Certification%20Queue-2-10.png?width=259&height=145&name=Managing%20the%20Externship%20Certification%20Queue-2-10.png)

<https://knowledge.nhanow.com/hubfs/Managing%20the%20Externship%20Certification%20Queue-2.pdf?hsLang=en>

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