MA SkillsBuilder™: Clinical Plus Table of Contents

The modules set the foundation for each featured skill and provide a listing of each of the steps for each skill as well as important rationales and instructional videos for performing the steps.

1	Position of the MA in Health Care Introduction to Medical Assisting Health Care Settings and Payment Models Collaborative Care Community Resources and Patient Navigation Summary (Wrap-up, Reflection)
2	Legal Fundamentals and Medical Ethics Introduction (Overview, Patient Experience Coach) Health Care Professional Ethics Health Care Professional Compliance and Oversight Concepts Related to Compliance in Health Care Laws and Regulations Affecting Health Care and Health Care Professionals Accreditation and Certification Malpractice and Negligence Patient Rights Concepts Related to Patient Rights Consent Abuse, Neglect, and Exploitation Mandated Reporting Requirements Health Care Proxy and Advance Directives Summary (Wrap-up, Reflection)
3	Communication Introduction (Overview, Patient Experience Coach) The Elements of Communication The Sender and the Sender’s Message Components of Effective Communication Conveying the Message Clearly Selecting an Appropriate Manner Adapting a Presentation The Receiver and the Receiver’s Message Ensuring Comprehension Using Therapeutic Communication Feedback Techniques Stress and Stress Management Summary (Wrap-up, Reflection)
4	Clinical Communication Introduction Overview Patient Experience Coach Case Study Patient Interview Walkthrough Beginning Steps Document Chief Complaint Take Medical History Gather Additional Information Concluding Steps Telehealth Appointments Walkthrough Beginning Steps Prepare the Patient Conduct Patient Interview Gather Additional Information Transition the Patient Concluding Steps Summary Wrap-Up Case Study Revisited
5	Infection Control and Personal Safety Introduction (Overview, Patient Experience Coach) Infectious Agents and the Chain of Infection Stages of Infection Standard Precautions and Infection Prevention Workplace Injury Prevention Summary (Wrap-up, Reflection)
6	Infection Control Introduction Overview Patient Experience Coach Case Study Aseptic Handwash Walkthrough Use of Soap and Water Use Hand Sanitizer PPE Walkthrough Apply PPE Remove PPE Instrument Sanitization Walkthrough Beginning Steps Sanitize Instruments Conduct Patient Interview Concluding Steps Instrument Sterilization Walkthrough Beginning Steps Wrap Items for Sterilization Place Items in Peel Packs Autoclave Instruments Summary Wrap-Up Case Study Revisited
7	Patient Screenings Introduction (Overview, Patient Experience Coach) Workflow of Patient Screenings Considerations Throughout the Exam Body Measurements Vital Signs Subjective Patient Information Gathering During and After the Exam Summary (Wrap-up, Reflection)
8	Vital Signs and Body Measurement Introduction Overview Patient Experience Coach Case Study Measure Weight and Height Walkthrough Beginning Steps Measure Weight Measure Height Concluding Steps Measure Temperature Walkthrough Beginning Steps Measure Oral Temperature Electronically Measure Axillary Temperature Electronically Measure Aural Temperature Measure Temporal Artery Temperature Concluding Steps Measure Pulse and Respiration Walkthrough Beginning Steps Measure Radial Pulse Measure Respirations Concluding Steps Measure Blood Pressure Walkthrough Beginning Steps Measure Blood Pressure Concluding Steps Measure Pulse Oximetry Walkthrough Beginning Steps Measure Pulse Oximetry Concluding Steps Summary Wrap-Up Case Study Revisited
9	General and Specialty Medical Assisting Introduction (Overview, Patient Experience Coach) Assisting with General Medical Terms Assisting with Eye Procedures Assisting with Ear Procedures Assisting with Pediatric Care Assisting with Cardiovascular and Respiratory Procedures The Cardiovascular-Respiratory System Assisting with Cardiovascular Procedures Assisting with Respiratory Procedures Assisting with OB/GYN Procedures Assisting with Urology Procedures Assisting with Immunology Procedures Summary (Wrap-up, Reflection)
10	Eye and Ear Procedures Introduction Overview Patient Experience Coach Case Study Distance Visual Acuity Testing Walkthrough Beginning Steps Perform Distance Acuity Testing Concluding Steps Eye Irrigation Walkthrough Beginning Steps Perform Eye Irrigation Concluding Steps Summary Wrap-Up Case Study Revisited
11	Pediatric Procedures Introduction Overview Patient Experience Coach Case Study Infant Body Measurement Walkthrough Beginning Steps Measure Head Circumference Measure Length Weigh the Infant Using a Digital Scale Immunizations Walkthrough Beginning Steps Prepare Immunization Administer Immunization Concluding Steps Summary Wrap-Up Case Study Revisited
12	Cardiac and Respiratory Procedures Introduction Overview Patient Experience Coach Case Study 12-Lead Electrocardiogram Walkthrough Beginning Steps Prepare the Patient Obtain the Tracing Concluding Steps Baseline Pulmonary Function Test Walkthrough Beginning Steps Prepare the Patient Perform Spirometry Testing Concluding Steps Peak Flow Meter Walkthrough Beginning Steps Prepare the Patient Perform a Peak Flow Test Concluding Steps Summary Wrap-Up Case Study Revisited
13	OB/GYN Procedures Introduction Overview Patient Experience Coach Case Study Breast Self-Exam Walkthrough Beginning Steps Patient Education Pap and Pelvic Exam Walkthrough Beginning Steps Prepare the Patient Facilitate the Exam Concluding Steps Summary Wrap-Up Case Study Revisited
14	Assisting with Minor Procedures Introduction (Overview, Patient Experience Coach) Aseptic Technique and Sterile Fields Assisting in Ambulatory Surgery Wound Care Summary (Wrap-up, Reflection)
15	Minor Surgical Tasks Introduction Overview Patient Experience Coach Case Study Sterile Procedure Preparation Walkthrough Beginning Steps Set Up a Sterile Field Add Contents from a Peel Pack Pour a Sterile Solution Sterile Dressing Change Walkthrough Beginning Steps Remove an Old Dressing Prepare Supplies for Sterile Dressing Application Clean the Wound and Apply a Sterile Dressing Concluding Steps Staple and Suture Removal Walkthrough Beginning Steps for Both Procedures Remove Sutures Remove Staples Concluding Steps for Both Procedures Summary Wrap-Up Case Study Revisited
16	Laboratory Regulations and Procedures Introduction (Overview, Patient Experience Coach) Lab Quality and Safety Point-of-Care Specimen Collection for Outside Laboratory Processing Urine Collection and Urinalysis Summary (Wrap-up, Reflection)
17	Urine Collection and Analysis Introduction Overview Patient Experience Coach Case Study Clean Catch Midstream Urine Specimen Walkthrough Beginning Steps Concluding Steps Physical and Chemical Urine Analysis Walkthrough Beginning Steps Perform a Physical Analysis Perform a Chemical Analysis Concluding Steps Summary Wrap-Up Case Study Revisited
18	Laboratory Tests Introduction Overview Patient Experience Coach Case Study Throat Specimen Walkthrough Beginning Steps Prepare to Collect the Specimen Collect the Throat Specimen Perform a Rapid Strep Test Concluding Steps Nasopharyngeal Specimen Walkthrough Beginning Steps Prepare the Patient Collect a Nasopharyngeal Swabs Test Specimen Concluding Steps Fecal Occult Blood Test Walkthrough Beginning Steps Patient Collection Instructions Testing Procedure Concluding Steps hCG Urine Pregnancy Test Walkthrough Beginning Steps Perform an hCG Urine Pregnancy Test Concluding Steps Summary Wrap-Up Case Study Revisited
19	Phlebotomy Introduction (Overview, Patient Experience Coach) Blood Components Phlebotomy and Blood Collection Methods Vein Anatomy and Phlebotomy Site Selection Tube Selection and Order of Draw Venipuncture Procedure Lab Results and Normal Values Capillary Blood Testing Summary (Wrap-up, Reflection)
20	Phlebotomy and Related Testing Introduction Overview Patient Experience Coach Case Study ETS Collection Walkthrough Beginning Steps Prepare the Puncture Site Perform Venipuncture Concluding Steps Syringe Collection and Blood Transfer Walkthrough Beginning Steps Prepare the Puncture Site Perfo¬rm Venipuncture Concluding Steps Winged Infusion Set Collection Walkthrough Beginning Steps Prepare the Puncture Site Perform Venipuncture Concluding Steps Capillary Puncture and Glucose Test Walkthrough Beginning Steps Prepare the Puncture Site Perform a Capillary Blood Sample Concluding Steps Summary Wrap-Up Case Study Revisited
21	Pharmacology and Medication Administration Introduction (Overview, Patient Experience Coach) Pharmacology Fundamentals Calculating Medication Dosages Medication Administration and Regulations Medication Administration Management of Medication Stock Medication Regulations and Best Practices Summary (Wrap-up, Reflection)
22	Pharmacology Introduction Overview Patient Experience Coach Case Study Oral Medication Walkthrough Beginning Steps Prepare Tablets or Capsules Prepare Liquid Medications Administer Medication Concluding Steps Injectable Medication Preparation Walkthrough Beginning Steps Withdraw Medication from a Vial Concluding Steps Intradermal Injection Walkthrough Beginning Steps Administer an Intradermal Medication Concluding Steps Subcutaneous Injection Walkthrough Beginning Steps Administer Subcutaneous Medication Concluding Steps Intramuscular Injection Walkthrough Beginning Steps Administer Intramuscular Medication Concluding Steps Summary Wrap-Up Case Study Revisited
23	Nutrition Introduction (Overview, Patient Experience Coach) Overview of the Digestive System Nutritional Recommendations and Food Plans Specialty Diets Eating Disorders Summary (Wrap-up, Reflection)
24	Patient Education and Support Introduction (Overview, Patient Experience Coach) Types of Patient Education and Support Objectives of Patient Education Educational Structure Educational Sessions Participant Engagement Summary (Wrap-up, Reflection)
25	Medical Emergencies in the Office Introduction (Overview, Patient Experience Coach) The Role of the Medical Assistant in Office Emergencies Common Office Emergencies Rescue Breathing and CPR Summary (Wrap-up, Reflection)