---
title: How to Reset a Password During an On-Site Exam
description: Incorrect passwords can hinder on-site exams and create a frustrating experience for you and for test-takers. Learn the steps to reset candidate passwords during an exam, in this walkthrough.
---

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# How to Reset a Password During an On-Site Exam

## Incorrect passwords can hinder on-site exams and create a frustrating experience for you and for test-takers. Learn the steps to reset candidate passwords during an exam, in this walkthrough.

#### This walkthrough is for those who have already completed their NHA Proctor Training and are approved to proctor an on-site NHA Certification Exam. It should be used if a Candidate has forgotten their NHA account password.  All other exam day requirements from the [Proctor Manual](https://knowledge.nhanow.com/hubfs/nha-online-proctor-manual%20rev%209.28.2021.pdf?hsLang=en) and [Proctor Handbook](https://knowledge.nhanow.com/hubfs/How%20Tos/2021/Proctor_Handbook.pdf?hsLang=en)should be followed.

### Step 1

You must first be logged into your administrative account through [NHANOW.com](https://www.nhanow.com)  

![How to Approve an NHA Exam Roster-3](https://knowledge.nhanow.com/hs-fs/hubfs/How%20to%20Approve%20an%20NHA%20Exam%20Roster-3.png?width=234&height=56&name=How%20to%20Approve%20an%20NHA%20Exam%20Roster-3.png)

 

### Step 2

At the beginning of proctoring an exam, select **Proctor Exams** 

**![How to reset a password during an exam - Proctor-6](https://knowledge.nhanow.com/hs-fs/hubfs/How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-6.png?width=170&height=122&name=How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-6.png)**

 

### Step 3

Chose the exam(s) you are going to proctor and select **Proctor Sections**

**![How to reset a password during an exam - Proctor-8](https://knowledge.nhanow.com/hs-fs/hubfs/How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-8.png?width=521&height=139&name=How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-8.png)**

### **Step 4**

Following the steps to begin a proctored exam found in the [Proctor Manual](https://knowledge.nhanow.com/hubfs/nha-online-proctor-manual%20rev%209.28.2021.pdf?hsLang=en),  complete the required statement  

![Proctor Attestation](https://knowledge.nhanow.com/hs-fs/hubfs/Proctor%20Attestation.png?width=688&height=326&name=Proctor%20Attestation.png)

### Step 5

If/when a candidate forgets their password, instruct them to select the option from NHA’s **Forgot Password** page to **reset from within a proctored exam** 

**![How to reset a password during an exam - Proctor-15](https://knowledge.nhanow.com/hs-fs/hubfs/How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-15.png?width=336&height=223&name=How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-15.png)**

 

### Step 6

Instruct candidates to confirm they are taking a proctored exam and then complete their identity verification questions 

![How to reset a password during an exam - Proctor-34](https://knowledge.nhanow.com/hs-fs/hubfs/How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-34.png?width=570&height=198&name=How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-34.png)

 

### Step 7

At the beginning of the proctoring session, or if/when asked by a test taker who can’t recall their login password, select **Generate Password Reset Code** 

![Step 7](https://knowledge.nhanow.com/hs-fs/hubfs/Step%207.png?width=688&height=326&name=Step%207.png)

### Step 8

A 12-digit alphanumeric code will appear to share with test takers who need to reset their password 

- This code is valid for 30 minutes for all candidates on this exam roster
- After 30 minutes a new code will need to be generated
- This code is applicable for all test rosters you are proctoring at this time

![Step 8](https://knowledge.nhanow.com/hs-fs/hubfs/Step%208.png?width=688&height=326&name=Step%208.png)

### Step 9

When ready, instruct them to enter the generated this **12-digit code**

- Candidates then enter their new password and select **SAVE** to access their NHA portal and begin their exam(s)

![How to reset a password during an exam - Proctor-24](https://knowledge.nhanow.com/hs-fs/hubfs/How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-24.png?width=371&height=211&name=How%20to%20reset%20a%20password%20during%20an%20exam%20-%20Proctor-24.png)

 

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