Approving a Roster for an NHA Exam

*Not all Administrative roles have access to approve an exam roster. If this option is not available for you, please connect with your NHA representative for assistance.

Step 1

Log into your administrative account at NHANOW.com

Step 2

You can access an exam roster in 2 ways.

The first is from your Upcoming Exams feature in the left-hand navigation bar

From Upcoming Exams, you can access your exam roster at any time to approve or reject candidates.

2. You can also directly access an exam roster by selecting View Exam Rosters

Step 3

Select the correct exam from the listed options under View Roster For, then choose the upcoming exam date.

Step 4

Check the filter located on the right-hand side to ensure your candidate(s) are listed. On-site exams will default to Pending Approval.

Step 5

Select the box on the left-hand side of the candidate’s name and choose Approve Selected, Approve and Send to Third Party, or Reject Selected as necessary.

If you do not accept or reject an applicant, then the NHA Portal will auto approve all pending applications 3 days before the exam.
Whether an application is approved or rejected, each candidate will receive a confirmation email. If an application is rejected, the email instructs the candidate to contact their institution for additional details.

For customers who use Inventory to purchase exams: If you have low or insufficient inventory, you will be notified with a banner message at the top of the page. You will not be able to approve exam rosters when you have insufficient inventory.

Important: Once the roster deadline passes, the roster is locked. No edits, additions, or reopening of the roster are allowed after closure, even if the exam date is still more than 8 days away. This requirement is necessary to maintain compliance with accreditation standards.

The impact of your selection can vary based on the candidate’s payment method (Institution Pay, Inventory Pay, or Candidate Pay/Discount Code).

Payment method	Approve Selected	Approve and Send to Third Party	Reject Selected
Institution Pay	Candidate is approved for the roster. No candidate payment is collected.	Candidate is approved and routed to the third-party vendor (PSI) to coordinate the exam. No candidate payment is collected.	Candidate is rejected and will receive and will need to reapply again, if applicable.
Inventory Pay	Approving consumes 1 unit of your available inventory.	Approving consumes 1 unit of your available inventory and routes the approved candidate to PSI.	If already applied against inventory, the inventory will be returned to your account when rejected.
True Candidate Pay (without Discount Code)	Candidate is approved for the roster and notified via email.	Candidate is approved, notified via email, and routed to PSI to coordinate the exam.	If a credit card was used and charged for the original full-payment purchase, the refund will be made back to that credit card.
Candidate Pay with Discount Code	Candidate is approved for the roster and notified via email.	Candidate is approved, notified via email, and routed to PSI to coordinate the exam.	If already applied against inventory, the discount code will be returned to your account when rejected.