Educator & Employer Resources
Discover steps and checklists to help prepare your learners, exam-day troubleshooting, product implementation details and post-certification guidance.
General Resources
- How to Update Your Administrative Profile
- Bulk Certification Verification
- Alignment Guide Instructions
- Who would benefit from Certification?
- How to Create a Course
- What types of resources are included in the Facilitator Toolkit (when applicable)?
- How to Invite Candidates to a Course
- Inviting a Candidate to Create an Account
- How to Add an Administrative User to your Account
- How to Manage a Course
- What is the process for offering NHA certification exams to our students or employees?
- Can our school administer NHA certification exams to our students at our location?
- Will our school ever be asked to host exam participants from other institutions?
- How to Access NHA Materials from a Learning Management System (LMS) - Administrators
- Who covers the cost of the exams?
- How to Remove Users From Your Account
- NHA Learning Tool Interoperability (LTI) Frequently Asked Questions
- How to Convert a CTE Student's Provisional Certification to a Full NHA Certification.
- How to Create a Course and Approve the Course Roster Using Inventory
Proctoring Resources
Exam and Prep Material Resources
- Steps to Certification as an Instructor/Administrator
- How to Schedule an Onsite Exam
- How to Approve a Course Roster
- Exam Ready Checklist
- Why do NHA’s exams change?
- How much do NHA’s exams change?
- What is pilot scoring and when does it apply?
- When will new NHA prep materials & new exams launch?
- What will happen to existing inventory when a new NHA certification exam and study materials are released?
- I used a discount code and/or pre-paid for my exam inventory. How will that transition happen when a new exam is launched?
- What will happen to current courses when a new NHA exam and study materials are launched?
- What will happen to the new courses once a new NHA exam/exam prep has launched?
- Can the new exam prep and old exam prep be under the same course? How does that impact reporting?
- Which NHA exam prep materials will be available for new courses when a new exam has launched?
- Prior to exam launch: An instructor invites a candidate to the old prep (diminished their inventory). The candidate has not accepted that invitation, and needs the new prep. How would this be managed?
- On exam launch day: An instructor invites a candidate to the old prep (diminishes their inventory). The candidate has not accepted the invitation. How will this be managed?
- What happens to active NHA products in learner accounts and courses already in use on exam launch day?
- When would the updated product not be provided on or after exam launch day?
- What exam will be available on exam launch day or after?
- Certification Exam Updates FAQs
- How to Monitor and View Your Candidate Exam Applications
- How to View Study Material Reporting
- What happens for those candidates who may test right before the new prep launches and do not pass, so they have to wait 30 days before they can re-test and that pushes them past the exam launch date?
- How to View Certification Exam Results
- Managing the Externship Certification Queue
- How to Verify Multiple Certifications
- Approving a Roster for an NHA Exam
- How to View/Edit A Scheduled Onsite Exam
- NHA Testing Best Practices